Shipping & Delivery Framework

01. Serviceable Regions & Pincode Coverage

Cavem Cooks currently operates specialized cold-chain fleet routes across Delhi, Noida, Greater Noida, Gurugram, Ghaziabad, and Faridabad. To ensure zero risk of temperature drop, orders can only be placed for verified postal codes actively serviced by our temperature-controlled hubs.

02. Doorstep Handover & Unattended Deliveries

Because flash-frozen food cannot be left at building gates or unattended outside apartment doors in ambient weather:

• Our delivery personnel will contact you 15 minutes before reaching your location.
• The recipient or an authorized representative must be present to collect the cryo-box.
• If the delivery cannot be completed due to customer unavailability, the parcel will return to our cold hub. Redelivery incurs a nominal ₹99 restorage fee.

03. Dry Ice Safety Protocol

Each delivery shipper contains dry ice slabs maintaining -78.5°C sublimation cold:

• Do not touch dry ice pellets with bare hands. Always use oven gloves or tongs.
• Allow remnant dry ice to sublimate naturally in a well-ventilated open area out of reach of children and pets.
• Do not dispose of dry ice in sinks, toilets, or sealed glass containers.

04. Delivery Tracking & WhatsApp Notifications

Once your order is picked and dispatched from our kitchen facility, you will receive real-time WhatsApp alerts containing rider contact details and live route updates to ensure you are ready for seamless frozen storage.