Privacy & Data Protection Policy

01. Information We Collect for Cold-Chain Delivery

To ensure our sub-zero flash-frozen meats and delicacies arrive at your doorstep in perfect -18°C condition, we collect essential fulfillment data:

• Contact Essentials: Name, phone number, and email address for order notifications and OTP validations.
• Geographic Logistics Data: Complete delivery address, landmark, and postal pincode to calculate sub-zero transit routes and dry-ice shelf life.
• Kitchen Preferences: Dietary flags, preferred delivery time slots (Morning vs. Evening), and special handling notes.

02. Payment Information & PCI Compliance

Cavem Cooks does not store, view, or retain your raw card numbers, CVV codes, or UPI MPINs on our servers. All financial transactions are processed through tokenized, RBI-authorized payment gateways compliant with PCI-DSS Level 1 industry security standards.

03. Automated WhatsApp & SMS Dispatch Alerts

When you place an order, our system transmits automated operational messages via WhatsApp:

• Real-time rider assignment and dispatch notifications.
• Cryo-box temperature handover verification.
• Instant invoice and cold-storage instructions.
• Opt-out Notice: You can pause promotional alerts at any moment by replying "STOP" directly on our verified WhatsApp channel.

04. Cookies & Seamless Cart Retention

We utilize secure session cookies exclusively to preserve items in your shopping cart while you browse, remember delivery pincode serviceability, and provide high-speed page caching. We do not employ third-party intrusive tracking networks.

05. Your Data Rights & Deletion Requests

In accordance with Digital Personal Data Protection guidelines, you maintain absolute control over your personal records. You can request a complete export or permanent deletion of your customer profile, order history, and saved addresses by emailing our Data Desk at support@cavemcooks.in.