Frequently Asked Questions

Every order is dispatched in temperature-regulated insulated corrugated boxes lined with certified food-grade dry ice slabs. This creates a portable sub-zero chamber maintaining -18°C temperature for up to 8 hours in Delhi NCR transit.

Yes, absolutely. 100% of our chicken, mutton, and poultry items are strictly hand-slaughtered adhering to Halal compliance principles. Our processing facility operates under rigorous FSSAI hygienic inspections with zero mixing of non-compliant meats.

Do not defrost fried snacks! Popcorn, crispy momos, and nuggets must be cooked directly from the freezer into medium-hot oil (175°C) or pre-heated air fryer to preserve their exterior crunch. Salami and gravies can be thawed in the refrigerator for 2-3 hours before serving.

We provide two specialized temperature-controlled delivery slots daily: Morning (10 AM - 2 PM) and Evening (5 PM - 9 PM). Delivery is completely free on all orders above ₹999 across serviced pincodes.

When stored inside a domestic deep freezer compartment at -18°C, our items retain peak texture, juiciness, and flavor for up to 6 months from the date of manufacture printed on each vacuum pouch.

Never. We only use 100% whole-muscle breast and boneless leg cuts. We reject Mechanically Deboned Meat (MDM), added soy fillers, and chemical emulsifiers. Sub-zero flash freezing acts as our only natural preservative.

Our Zero-Thaw Guarantee protects you. If your delivery box is compromised or products arrive soft, simply share a photo on our WhatsApp helpline (+91 98765 43210) within 2 hours of receipt, and we will issue an immediate replacement or full refund.