Cancellation & Refund Policy

01. Non-Returnable Perishable Goods

Under FSSAI hygiene and food safety guidelines, perishable poultry, meats, seafood, and flash-frozen delicatessen cannot be physically returned to our facility once handed over to the recipient. This prevents cross-contamination and cold-chain temperature abuse.

02. Circumstances Eligible for Full Refund or Free Replacement

We take 100% responsibility under the following conditions:

• Thawed in Transit: Dry-ice depletion causing the product to become warm, soggy, or defrosted upon delivery.
• Packaging Compromise: Vacuum pouch puncture, torn seal, or broken cryo-tray.
• Incorrect Item Dispatched: Delivered product differs from the confirmed order invoice.
• Quality Anomaly: Any texture or aroma irregularity verified by our culinary quality desk.

03. Reporting Window (Strict 2-Hour Protocol)

Due to the sensitive nature of sub-zero items, all claims must be submitted to our WhatsApp or email desk within 2 hours of confirmed delivery. Claims lodged beyond this timeframe cannot be honored, as items require continuous storage at -18°C immediately upon arrival.

04. Order Cancellation & Address Modification

Because frozen goods are pre-packed in specialized dry-ice chambers prior to dispatch:

• Orders can be canceled free of charge up to 3 hours before your scheduled delivery slot.
• Once the order is out for delivery with our temperature-controlled fleet, cancellations or rerouting to a different delivery address cannot be processed.

05. Refund Mode & Processing Time

Once approved by our support team, refunds are processed immediately:

• UPI / Net Banking / Cards: Credited back to original source account within 2 to 4 business days.
• Store Credit / Cavem Wallet: Issued instantly for use on your next order.